1. What products do you offer?
Tavian Moor LLC offers women’s workwear designed for everyday professional and practical use. Please visit our website to browse the available styles and product details.
2. Where do you ship?
We currently ship within the United States only.
3. How long does shipping take?
Orders generally take 1–3 business days to process. After shipment, delivery usually takes another 3–7 business days.
The estimated total time from order placement to delivery is approximately 4–10 business days.
4. How can I track my order?
Once your order ships, we will provide tracking information when available. You can use the tracking number on the carrier’s website to check your delivery status.
5. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We can attempt to make changes before processing or shipment, but we cannot guarantee that changes will be possible.
6. What is your return policy?
Eligible products may be returned within 30 days of delivery. Items must be unworn, unused, unwashed, and in their original condition with applicable tags and packaging.
Please contact us before sending any item back.
7. Who pays for return shipping?
For confirmed product defects, damage, or incorrect items sent by us, we cover reasonable return shipping costs. For non-quality-related returns, customers are responsible for return shipping costs.
8. How long do refunds take?
Approved refunds are generally processed within 3–5 business days after we receive and inspect the returned item. Your bank or payment provider may require additional time to post the funds.
9. What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery when possible. Include your order number, a description of the issue, and photographs of the damaged item and packaging.
10. Do you offer subscriptions or recurring payments?
No. All purchases are one-time transactions. We do not automatically renew orders or charge recurring subscription fees.
11. How can I contact customer support?
You can reach us using the following contact details:
Company: Tavian Moor LLC
Address: 20136 408th Ave, Huron, SD 57350
Phone: 6056408898
Email: vicki@tavianmoorllc.com
We aim to respond to inquiries within 1–2 business days.