At Tavian Moor LLC, we want you to feel confident shopping with us. This policy explains the conditions and procedures for returns, refunds, and damaged or incorrect items.
1. Return Window
Eligible products may be returned within 30 days of delivery.
To qualify for a standard return, the item must be unworn, unused, unwashed, and in its original condition, with all applicable tags and packaging intact.
Items that have been used, washed, damaged by the customer, or otherwise affected in a way that prevents resale may not be accepted for return, except where required by applicable law.
2. How to Request a Return
To begin a return, please email us at vicki@tavianmoorllc.com within 30 days of receiving your order.
Please include:
- Your order number.
- The item or items you wish to return.
- The reason for your return.
- Photos, if the item is damaged or incorrect.
Our customer service team will review your request and provide return instructions. Please do not send items back before receiving return instructions.
3. Return Shipping Costs
For returns due to a confirmed product defect, damage, or an incorrect item sent by us, Tavian Moor LLC will cover reasonable return shipping costs or provide an appropriate return arrangement.
For returns due to personal preference, incorrect size selection, or other non-quality-related reasons, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by law or the return is due to our error.
4. Refund Processing
Once we receive your returned item, we will inspect it to confirm that it meets the applicable return conditions.
Approved refunds are generally processed within 3–5 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method. Depending on your bank or payment provider, additional time may be required before the funds appear in your account.
5. Exchanges
If you need a different size or another item, please contact us at vicki@tavianmoorllc.com.
Exchanges are subject to product availability and may require the original item to be returned first. If an exchange cannot be arranged, we can explain the available return and refund options.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery when possible.
Please provide your order number, a description of the problem, and photographs showing the issue.
We will review your request and provide appropriate instructions for a replacement, refund, or other resolution in accordance with applicable law.
7. Non-Returnable Items
Items that have been worn, washed, used, or altered after delivery may not be eligible for a standard return if their condition affects resale eligibility.
This restriction does not apply to rights or remedies that cannot be excluded under applicable consumer protection laws.
8. Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
We can attempt to cancel an order before it enters processing or shipment. Once an order has shipped, cancellation may no longer be possible, and the standard return procedure may apply.
9. Contact Information
For return or refund assistance, please contact:
Tavian Moor LLC
20136 408th Ave, Huron, SD 57350
Phone: 6056408898
Email: vicki@tavianmoorllc.com