Thank you for shopping with Tavian Moor LLC. This Shipping Policy explains where we ship, how orders are processed, and what to expect after your purchase.
1. Shipping Destinations
We currently ship to addresses within the United States only.
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delays or delivery problems caused by incorrect or incomplete address information provided by the customer.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Processing time includes order verification, preparation, and packing before shipment.
3. Shipping and Delivery Time
After an order has been shipped, estimated delivery takes 3–7 business days within the United States.
The estimated time from order placement to delivery is approximately 4–10 business days, combining processing and transit time.
These are estimates, not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, and other circumstances beyond our control.
4. Shipping Carriers
We may use established carriers such as USPS, UPS, and FedEx, depending on the destination and shipping arrangements.
Carrier selection may vary by order. Tracking information will be provided when available.
5. Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your order.
If shipping charges are not displayed for a particular order, please review the checkout details or contact us before purchasing.
6. Order Tracking
Once your order has shipped, we will provide tracking information when available.
Tracking updates may take 24–48 hours to appear after the carrier receives the package. You can use the tracking number on the relevant carrier’s website to follow the shipment.
7. Delayed or Missing Packages
If your package has not arrived within the estimated delivery window, please contact us with your order number.
We will review the available tracking information and help you determine the next steps.
Carrier delays, severe weather, incorrect addresses, and other events beyond our control may affect delivery schedules.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error, contact us as soon as possible at vicki@tavianmoorllc.com. We will attempt to correct the address if the order has not yet shipped, but changes cannot be guaranteed after processing.
9. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery when possible. Include your order number and clear photographs of the damaged packaging and affected products.
We will review the issue and provide instructions for an appropriate resolution.
10. Contact Information
For shipping questions or assistance with an order, please contact:
Tavian Moor LLC
20136 408th Ave, Huron, SD 57350
Phone: 6056408898
Email: vicki@tavianmoorllc.com